If you're not satisfied with an item that you purchased, you can initiate a return within 30 days after shipment for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To ensure our company is able to maintain value pricing, the costs for the return shipping is the customer's responsibility. Summitland suggests to use a shipping service which can be tracked. However, in instances where the item arrived damaged or defective Summitland will provide a pre-paid label. Please see below "Damaged and Defective Items" for details. .
Return shipping address:
c/o O'Neill Logistics
601 S. Acacia Ave
Fullerton, CA 92831
Refunds will not be issued for items damaged In return transit or for returns that are never received.
CUSTOMER ACTION REQUIRED: To qualify for the refund, Summitland must receive an email reporting the customer name, order number, product description, quantity to be returned, reason for return and the tracking number. All returns information must be sent to this email address: service@summitlandlIc.com
The following items may not be returned:
- Items marked as final sale or "not returnable" on the product page or during the checkout process
- Any items sold directly to countries outside the United States
- Products that have been installed, assembled or altered
- Products that are not in the original condition and packaging
- Large quantities of the same product (6 or more)
- Clearance merchandise
- Before ordering large quantities or special order we encourage you to ask for as much information as you need period Note that a request to return items totaling more than $1,000 may incur restocking fees. We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item and it was shipped by a parcel carrier (for example, if it was delivered by UPS, FedEx or USPS). You will not be responsible for the shipping costs to return or replace the item.
To report an issue with an item, please visit My Accounts page, select the "Return or Replace Item" button for the order and follow the instructions. You will be required to submit photos of the damage. Note that the option to report damage or a defect may only appear for 30 days after delivery. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through Summitlandhome.com to have the item shipped to you. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you.
Refunds of product bought under a special discount (such as: quantity or professional discount), will be considered outside of the normal process. For example, using a quantity discount purchase to obtain less than the original quantity purchased at a lower price (e.g.: ordering 6 and returning 5). An appropriate adjustment will be made to the refund to reflect original pricing and the customer will be responsible for paying back the discount to Summitlandhome.com.
Refunds will be issued to the original method of payment shortly after SummitlandHome.com receives and processes the eligible item. If we are unable to refund the original method of payment, we will provide you with store credit for the amount of the refund due to you, which may be used for purchases on SummitlandHome.com.
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. You should contact Customer Support by clicking the "Contact Us" button. Please have your order number available.
You may cancel an order within 30 minutes after placing the order by visiting the My Accounts page and selecting the "Cancel Order" button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, visit: https://support.summitlandhome.com//requests/new to request a cancellation. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we'll try our best to help.